It is important to know what constitutes reliable support in this popular ever growing industry bubble. It helps to know what to expect and how to take advantage of it. It is there to help with most queries or problems you might have. But it could be a lot of fun too, and Roaring 21 Casino pledges this will be so.
To be confident that an online casino is honest, trustworthy and operates in a transparent and credible manner, it must owe a certain set of qualities and characteristics, including but not limited to a valid gaming license for maintaining gambling services, issued by a valid licensing jurisdiction; a valid gaming license for a gambling software, also issued by a valid licensing jurisdiction and at least one certificate from a third party, independent organization, which proves the casino honesty and fairness.
The best support Roaring 21 Casino can offer is experience. It is Experienced… Rock solid… Well funded… and Fair.
The experience is brought from managers that have, historically, offered the highest possible return to player percentage (RTP) of any RTG operators. Software is provided by NetEnt, NextGen Gaming, Microgaming, 1X2Gaming and Thunderkick. Non-UK players can also enjoy Betsoft slots, which are restricted in the UK due to licencing issues.
21 Casino is an online casino that's run by Imperium Network Solutions Limited Casinos. INS also run a handful of other online casinos, including Huge Slots Casino, Jackpot Luck Casino and 21 Prive Casino. The site is licensed by Gaming Curacao and they are licensed and regulated by the UK Gambling Commission. Sister-sites include Cherry Jackpot and Casino Max, two brands launched in 2017 by industry veterans with over a decade of legacy reputation as straight-shooters.
21 Casino boasts of a stellar service with super fast payouts that strives to provide players with support as efficiently as possible. The site's live chat function is always just a click away, connecting players with representatives in minutes or less in most cases. The "Help" page states that representatives are available 24/7. In the event that no one is online, players may send the casino an email and wait until the next business day for a reply. Additionally, support is available in English and Dutch.
Of course customer support at Roaring 21 Casino is taken very seriously, and they understand that customers might encounter some problems from time to time. In case you believe that your rights are infringed by the casino you have the opportunity to submit a complaint against it. These conflicts might be connected with almost anything - bonuses, promotions, deposits, withdrawals, wagering requirements, eligibility, bonus abuse, timeframes, casino support, casino software.
Submitting an official complaint against a casino is the most serious action you can take and therefore, you are supposed to approach with maximum dose of integrity and responsibility when describing the details of your problems. Such complaint could be submitted in front of the official organization, which has issued the casino license or any of its certificates!